At the 2026 interim results conference held on August 27, New China Life Insurance Company Ltd. Vice President Qin Hongbo detailed the company's strategic focus on technology as a core competitive advantage. He emphasized that across insurance, investment, and service operations, the firm has heavily relied on AI-driven technological momentum to propel growth over the past six months.

Qin outlined three key areas where this approach has delivered tangible results. The first is in customer engagement, specifically through enhanced client insights and marketing strategy. He cited a major client event where a large language model was used to help select a highly suitable speaker. Following the model's recommendation, the event achieved outstanding success, demonstrating the practical value of AI in decision-making.

The second area involves transforming the operational service chain. Qin noted that collaborations with major internet firms now hinge on the efficiency of intelligent underwriting and claims processing. "Whether you can enter their partnership list is directly tied to your smart underwriting and smart claims efficiency," he explained, underscoring that AI proficiency has become a mandatory requirement across the industry's service delivery framework.

The third area focuses on redefining risk management paradigms. Through advanced big data modeling and machine learning, insurance pricing has become more precise, and risk identification is more proactive. The industry is shifting from post-loss compensation toward preemptive prevention and comprehensive health management, a transition that Qin believes is reshaping the sector's future landscape.

Sharing a notable anecdote, Qin revealed a recent dialogue with young employees regarding resource needs. When asked about their most pressing requirement, the youth team's response was both candid and telling: "The support we need most is just more Token allocated to us." This remark highlights the growing importance of digital resources and AI capabilities in the next generation of insurance professionals.